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On Sept. 8, 2014, Home Depot confirmed in a press release that its payment data systems have been breached, potentially affecting all its stores in Texas. Home Depot’s investigation is focusing on a timeframe from April 2014 forward.

We, at Citizens Bank, are in the process of receiving information on the accounts that were affected by the breach. As this information is received, we will take steps to protect our cardholders through fraud monitoring and, if needed, by reissuing cards. If you used your Citizens Bank debit card in a Home Depot store between April 2014 and September 2014, you may consider ordering a new card rather than waiting to see if your card was affected.

What other steps can you do to protect yourself?

  • Make sure Citizens Bank has your current contact information on file in case the bank needs to reach you.
  • Check your accounts frequently.  Consider

    enrolling for Debit Card Transaction alerts if you have a cell phone with text capabilities. Click here for a Text Alert Enrollment Form

  • Contact us right away if you don't recognize a transaction on your account.  
  • Contact us if you experience customer information security-related events.

Citizens Bank offers Falcon fraud protection for all customers with our debit cards.  This free service alerts our customers when an unusual transaction occurs.

In addition, our bank offers a complementary course for our customers about preventing identity theft.   To find the course go to our website at and click on > Click to Learn More.  Then click OK – to leave our site.  Find the title “Identity Theft Prevention” under the section Personal and click on View to the right of title.

If you wish to discuss this or have questions, please contact your local Citizens Bank Banking Center or call 903-984-8671.

Category: Bank

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