Internet Banking - FAQ
Online Services consist of an Internet Banking website that provides a complete array of financial services to our customers, including Mobile Banking, Bill Pay, Transfers, E-Statements and Alerts. We allow customers to access their Account data with up to ninety (90) days of transaction detail.
You can enroll online by visiting our website and clicking Internet Banking Log In and then Enroll in Internet Banking. You will be required to provide the following for your Account: Social Security Number, E-mail Address, Telephone Banking PIN (IVR PIN), Account Type and Account Number.
The “Sign Off” button is located on the upper, right-hand corner of your screen. The Sign Off button will log you off of Internet Banking completely.
If you are inactive for 20 minutes, you will be logged out and no one can access your information without your Username and Password; however, you will still have data on the screen that could be viewed by anyone. It is recommended that you always use the Sign Off button and log out completely. This is especially true if you share your computer or if it may be viewed by someone else.
Please contact us if you have any questions.
Note: Both customers must be Internet Banking users.
Select Create New Transfer from the
Transfers tab. Select Add an Internal Transfer Account and enter the recipient's account information. The following information is required to send funds to another Internet Banking user:
- Account Number
- Account Type
- One additional identifier such as last name or company name
Select Continue .
The new account will be added to your “Transfer To” list. Always remember to verify the amount of funds that you are transferring; once you have selected Continue. the funds will be automatically deducted from your available balance.
Select Alerts from the Account Actions drop-down menu. Select an account on the Account drop-down menu. Click Add next to the Alert you would like to set up.
There are two types of Alerts: “voluntary” and “mandatory”
- Voluntary Alerts - customers can select to have balance alerts set on their Accounts to monitor their balance.
- Mandatory Alerts - automatically sent for activities such as transfers and changing Passwords.
You can access your E-Statements through Internet Banking. Just click E-Statements from the Account Overview screen and choose the Account you would like to view as an E-Statement.